{"id":2246,"date":"2019-08-22T09:31:24","date_gmt":"2019-08-22T07:31:24","guid":{"rendered":"https:\/\/www.bspool.eu\/sat\/"},"modified":"2026-03-03T12:04:57","modified_gmt":"2026-03-03T11:04:57","slug":"sat","status":"publish","type":"page","link":"https:\/\/www.bspool.eu\/en\/sat\/","title":{"rendered":"SAT"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1609847021271{background-image: url(https:\/\/www.bspool.eu\/wp-content\/uploads\/2019\/08\/banner-sat.jpg?id=875) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;banner banner-sat&#8221;][vc_column][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Technical Attention<br \/>\nService (SAT)&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1585154221835{margin-bottom: 20px !important;}&#8221;][vc_column_text el_class=&#8221;text&#8211;white&#8221;]<\/p>\n<p style=\"text-align: center;\">How can we help you?<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;306&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; image_content_width=&#8221;50px&#8221; el_class=&#8221;banner-icon-scroll&#8221; link=&#8221;#content&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;content&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1568732945996{margin-top: 30px !important;padding-top: 5% !important;padding-bottom: 5% !important;}&#8221; el_class=&#8221;sat-banners&#8221;][vc_column css=&#8221;.vc_custom_1566904211389{padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father col=&#8221;custom-banner&#8211;column&#8221;][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6437&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6441&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Repair request&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Download the Repair Request form and follow the indicated process.&#8221; link=&#8221;url:%23solicitud|||&#8221; css=&#8221;.vc_custom_1649840225147{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6405&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6409&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;SATS&#8217; Map&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Find the Technical Attention Service closest to you and its contact information.&#8221; link=&#8221;url:%23mapa|||&#8221; css=&#8221;.vc_custom_1649843038757{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6397&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6401&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Contact by Skype&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Contact one of our technicians via Skype to solve your questions.&#8221; link=&#8221;url:%23skype|||&#8221; css=&#8221;.vc_custom_1649843032529{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father col=&#8221;custom-banner&#8211;column&#8221;][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6421&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6425&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Equipment manuals&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Access the equipment manuals and installation videos.&#8221; link=&#8221;url:%23manuales|||&#8221; css=&#8221;.vc_custom_1649843066173{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6429&#8243; image_width=&#8221;full&#8221; hover_image_id=&#8221;6433&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;FAQS&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Find the answers to the main FAQ about the equipment.&#8221; link=&#8221;url:%23faqs|||&#8221; css=&#8221;.vc_custom_1649843086962{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6413&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6417&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Solution of problems&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Find how to solve your problems with the equipment in a practical way.&#8221; link=&#8221;url:%23solucion|||&#8221; css=&#8221;.vc_custom_1649843109147{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;solicitud&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;md-flex&#8221; css=&#8221;.vc_custom_1568732910518{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #d5e7f8 !important;}&#8221; el_id=&#8221;solicitud&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; row_content_width=&#8221;container&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;6445&#8243; img_size=&#8221;full&#8221; image_svg=&#8221;yes&#8221; css=&#8221;.vc_custom_1649843199838{margin-bottom: 0px !important;}&#8221; image_content_width=&#8221;240px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Repair request&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1585154921806{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;ASK FOR THE REPAIR OF AN EQUIPMENT&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1585154932049{margin-bottom: 20px !important;}&#8221;][vc_column_text]Download the repair of equipment request form (RMA) and follow the indicated process to formalize the shipment of the equipment.[\/vc_column_text][vc_single_image image=&#8221;6449&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; link=&#8221;https:\/\/www.bspool.eu\/wp-content\/uploads\/2023\/05\/RMA_ESP-ENG_REV5.pdf&#8221; image_content_width=&#8221;45px&#8221; css=&#8221;.vc_custom_1685365766236{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;sm-flex&#8221; css=&#8221;.vc_custom_1567770568657{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #d5e7f8 !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1567770608002{margin-bottom: 15px !important;}&#8221;][vc_column_inner][vc_single_image image=&#8221;6445&#8243; img_size=&#8221;full&#8221; image_svg=&#8221;yes&#8221; css=&#8221;.vc_custom_1649843217536{margin-bottom: 0px !important;}&#8221; image_content_width=&#8221;56px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Repair request&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1585154961922{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;ASK FOR THE REPAIR OF AN EQUIPMENT&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1585154974762{margin-bottom: 20px !important;}&#8221;][vc_column_text]Download the repair of equipment request form (RMA) and follow the indicated process to formalize the shipment of the equipment.[\/vc_column_text][vc_single_image image=&#8221;6449&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; link=&#8221;https:\/\/www.bspool.eu\/wp-content\/uploads\/2020\/05\/RMA_ESP-ENG.pdf&#8221; image_content_width=&#8221;30px&#8221; css=&#8221;.vc_custom_1649843227696{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;mapa&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column css=&#8221;.vc_custom_1565167632521{padding-top: 0px !important;}&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1565164237623{padding-right: 0px !important;padding-left: 0px !important;background-color: #002642 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1565167643483{padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1567165773426{margin-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"embed--responsive\"><iframe loading=\"lazy\" style=\"max-width: 100%;\" src=\"https:\/\/www.google.com\/maps\/d\/embed?mid=1wZfX97axY0bb-kp16hmhNp8-oCY&amp;hl=es\" width=\"780\" height=\"480\"><\/iframe><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1567771096555{padding-top: 15% !important;padding-right: 15% !important;padding-bottom: 15% !important;padding-left: 15% !important;}&#8221;][vc_custom_heading text=&#8221;SATS&#8217; Map&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1587123825520{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Find the SAT<br \/>\nclosest to you&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1585155019608{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;skype&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;md-flex&#8221; css=&#8221;.vc_custom_1567771110506{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #a1e4f2 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567163353867{padding-top: 0px !important;}&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner css=&#8221;.vc_custom_1567163317341{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Contact by Skype&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1585155039311{margin-bottom: 50px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1569509956832{border-right-width: 2px !important;padding-top: 0px !important;border-right-color: #002642 !important;border-right-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;National Skype&#8221; font_container=&#8221;tag:h3|font_size:33px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1585155050631{margin-bottom: 20px !important;}&#8221;][vc_image_list_father][vc_image_list_son image_id=&#8221;6401&#8243; image_width=&#8221;26px&#8221; title=&#8221;sat@bsvelectronic.com&#8221; title_width=&#8221;&#8221; link=&#8221;url:skype%3Asat%40bsvelectronic.com%3Fcall|||&#8221;][\/vc_image_list_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1569510097754{padding-top: 0px !important;padding-left: 23% !important;}&#8221;][vc_custom_heading text=&#8221;International Skype&#8221; font_container=&#8221;tag:h3|font_size:33px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1585155060559{margin-bottom: 20px !important;}&#8221;][vc_image_list_father][vc_image_list_son image_id=&#8221;6401&#8243; image_width=&#8221;26px&#8221; title=&#8221;satexport@bsvelectronic.com&#8221; title_width=&#8221;&#8221; link=&#8221;url:skype%3Asatexport%40bsvelectronic.com%3Fcall|||&#8221;][\/vc_image_list_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner css=&#8221;.vc_custom_1567163317341{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Office hours&#8221; font_container=&#8221;tag:h3|font_size:30px|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 700;&#8221; css=&#8221;.vc_custom_1585155070899{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Monday to Thursday from 8-13:30h and from 15-18h<br \/>\nFridays from 7-15h&#8221; font_container=&#8221;tag:h3|font_size:24px|text_align:center|line_height:35px&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1585155087315{margin-bottom: 20px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;sm-flex&#8221; css=&#8221;.vc_custom_1567771115605{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #a1e4f2 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567770988396{padding-top: 0px !important;}&#8221; offset=&#8221;vc_hidden-lg&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner css=&#8221;.vc_custom_1567163317341{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Contact by Skype&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1585155101891{margin-bottom: 20px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1567772271441{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;National Skype&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; 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image_align=&#8221;imagelist-figure&#8211;order&#8221; title=&#8221;QS-PH Manual QS-PH&#8221; link=&#8221;url:https%3A%2F%2Fwww.bspool.eu%2Fwp-content%2Fuploads%2F2025%2F10%2FMANUAL-QS-PH-ENG-ESP-FR-REV.4.1-1.pdf||target:%20_blank|&#8221;][\/vc_image_list_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;35076&#8243; img_size=&#8221;full&#8221; el_class=&#8221;adaptar-imagen-bslink&#8221;][vc_custom_heading text=&#8221;BSLINK&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_image_list_father][vc_image_list_son image_id=&#8221;6449&#8243; image_width=&#8221;26px&#8221; image_align=&#8221;imagelist-figure&#8211;order&#8221; title=&#8221;Manual BSLINK&#8221; link=&#8221;url:https%3A%2F%2Fwww.bspool.eu%2Fwp-content%2Fuploads%2F2026%2F03%2FBSLINK-Manual-usuario-Users-manual.pdf||target:%20_blank|&#8221;][\/vc_image_list_father][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;faqs&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1567163252920{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #d5e7f8 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567163342697{padding-top: 0px !important;}&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;FAQs&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Find the answers to the main FAQ about the equipment.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; el_class=&#8221;container tabs-bspool&#8221; css=&#8221;.vc_custom_1567167023053{margin-bottom: 0px !important;}&#8221;][vc_tta_section title=&#8221;What is the greenish or brownish appearance of the water? How can it be fixed?&#8221; tab_id=&#8221;1567161135985-06c64cd7-1d2b&#8221;][vc_column_text]To the excessive presence of metal ions, which are colored when adding the disinfectant. The pH must be controlled, adjusting it between 7,2 and 7,8. Do a super chlorination and brush the walls and bottom of the pool.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why is there a strong chlorine smell and eye itch? How can it be fixed?&#8221; tab_id=&#8221;1567161136044-a799e2c6-b997&#8243;][vc_column_text]To the excessive presence of chlorine combined, meaning, chloramines and organic matter. The pH must be adjusted between 7,2 and 7,8, measure the free chlorine (DPD method) and do a shock chlorination.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can a disinfected pool lose chlorine after filtering its water?&#8221; tab_id=&#8221;1567163055922-0fce94f4-3c39&#8243;][vc_column_text]No, it doesn\u2019t lose chlorine. If the filter is dirty, meaning that it has a high content of organic matter, it will decrease the amount of chlorine going through the filter as chlorine reacts with organic matter that is in the filter.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How often must the pool water be chlorinated if it is not used regularly?&#8221; tab_id=&#8221;1567163070412-987a5316-2e9d&#8221;][vc_column_text]Free chlorine (DPD method) and the pH must be controlled in order to see if the number values are the ones established by the legislation. They must be corrected if they are different to the established.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why has lime appeared? How can it be fixed?&#8221; tab_id=&#8221;1567163086434-7410b577-748c&#8221;][vc_column_text]To a hard water and a high pH, with which the lime becomes visible and precipitated. Flocculation must be done. The filter is stopped and pool solids are allowed to settle. After 24 hours the in-floor cleaner is used. The pH must be adjusted between 7,2 and 7,8 and continue with the regular treatment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why is there appearance of algae in the water? How can it be fixed?&#8221; tab_id=&#8221;1567163100043-6cd9fe29-d6c8&#8243;][vc_column_text]The amount of algicide is insufficient and\/or the quantity of nutrients (phosphates) that facilitate algae wroth can be excessive. The filter must be cleaned counterflow and brushing eliminate the algae, following this you must adjust the pH and do a shock treatment. Flocculant must be added and let it filter for two days. Following this, a double quantity of algicide will be added.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How does high alkalinity affect pools?&#8221; tab_id=&#8221;1567163116507-91a1047f-aa81&#8243;][vc_column_text]Alkalinity higher than 225mg\/l will difficult the pH\u2019s stability and will produce corrosion in the installations. The water will turn green which will cause irritations in the eyes. To solve this, you\u2019ll have to add hydrochloric acid or sodium bisulfite.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How does low alkalinity affect pools?&#8221; tab_id=&#8221;1579622369860-8e96bd24-966d&#8221;][vc_column_text]Alkalinity lower than 75 mg\/l will difficult the pH\u2019s stability. It is produced by the characteristics of the supply or filling water and by the additions of chemical products. To solve this problem you\u2019ll have to add sodium bicarbonate or sodium carbonate to the pool water.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;solucion&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1567165402609{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #a1e4f2 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567163342697{padding-top: 0px !important;}&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Problem solutions&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Find out how to solve all your problems with the equipments in the most practical way.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; el_class=&#8221;container tabs-bspool&#8221; css=&#8221;.vc_custom_1567167027236{margin-bottom: 0px !important;}&#8221;][vc_tta_section title=&#8221;\u201cSalt Missing\u201d Warning&#8221; tab_id=&#8221;1567165328089-0d091210-0142&#8243;][vc_column_text]Check the salt levels and add, if necessary. The salt recommended for private pools is <strong>4 g\/l<\/strong> and for commercial public pools is <strong>5 g\/l<\/strong>.<\/p>\n<p>Check that there are no calcareous incrustations, if so, clean the cell.<\/p>\n<p>Check the functioning hours. If it exceeds the \u00be parts of its useful life, you should consider replacing it.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cToo Much Salt\u201d Warning&#8221; tab_id=&#8221;1567165586665-190ee52f-4d22&#8243;][vc_column_text]There\u2019s too much salt in the water. It doesn\u2019t affect its functioning nor the useful life of the cell.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cCleaning\u201d Warning&#8221; tab_id=&#8221;1567165586066-a33216f7-01bc&#8221;][vc_column_text]The equipment has been put into cleaning mode to optimize the cell. There\u2019s no need to do anything. When the cycle is finished, it\u2019ll go back to its established normal functionality.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cTemperature\u201d Alarm&#8221; tab_id=&#8221;1567165585272-6a957a87-9117&#8243;][vc_column_text]The equipment has excess temperature inside. When the temperature drops, it will automatically go back to its normal functionality. Try to place the equipment in vented areas or with air flow.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Flashing temperature value&#8221; tab_id=&#8221;1567165578626-0e0a3c54-3334&#8243;][vc_column_text]The water\u2019s temperature value is below 15\u00ba. If you want, you can stop the equipment and use a hibernation method so the cell doesn\u2019t wear out.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cNo flow\u201d Alarm&#8221; tab_id=&#8221;1580229363679-96380624-8a34&#8243;][vc_column_text]This can be because there\u2019s no water flow through the vessel or due to excess of gas in the electrolytic cell. It may be caused by the pump being stopped. Check the installation.<\/p>\n<p>It can also be related to the white wire not being correctly placed both in the cell and in the equipment. It can also be because the sensor has incrustrations. For this, clean the cell and check again.<\/p>\n<p>If the cell is exhausted, it can also give this alarm. Check that it hasn\u2019t run out of useful life.<\/p>\n<p>Check that the \u201cFLOW SWITCH\u201d function isn\u2019t activated in the settings menu.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cOpen circuit\u201d Alarm&#8221; tab_id=&#8221;1580229363126-a29df563-622c&#8221;][vc_column_text]Check that the cell is connected correctly both on the inside of the equipment and in the cell.<\/p>\n<p>Also, check that there\u2019s both water circulation and the recommended salt concentration (4 gr\/l).<\/p>\n<p>It may also be the case that the cell runs out. Check that it hasn\u2019t reached the end of its useful life.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cShort circuit\u201d Alarm&#8221; tab_id=&#8221;1580229362458-61047662-649f&#8221;][vc_column_text]It may be caused by a bad connection of the cell or because it has a metal body inside. Extreme calcification can also cause a short circuit.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cCL error\u201d Alarm&#8221; tab_id=&#8221;1580229360912-a311feed-2fa8&#8243;][vc_column_text]This alarm is due to the fact that the Redox value hasn\u2019t moved for 2 hours. The equipment interprets there\u2019s a problem with the probe, that it\u2019s no connected correctly or it has run out. It could also be that there is a problem in the water. In this case, the values that are incorrect must be analyzed and corrected.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u201cpH error\u201d Alarm&#8221; tab_id=&#8221;1580229347210-465e936c-764b&#8221;][vc_column_text]This alarm is due to the fact that the pH value hasn\u2019t moved for 2 hours. The equipment interprets this as a problem with the probe, that it\u2019s not connected correctly or it has run out. It could also be that the acid drum is empty. This alarm will reset itself pressing OK.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1609847021271{background-image: url(https:\/\/www.bspool.eu\/wp-content\/uploads\/2019\/08\/banner-sat.jpg?id=875) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;banner banner-sat&#8221;][vc_column][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Technical Attention Service (SAT)&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1585154221835{margin-bottom: 20px !important;}&#8221;][vc_column_text el_class=&#8221;text&#8211;white&#8221;] How can we help you? [\/vc_column_text][vc_single_image image=&#8221;306&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; image_content_width=&#8221;50px&#8221; el_class=&#8221;banner-icon-scroll&#8221; link=&#8221;#content&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;content&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1568732945996{margin-top: 30px !important;padding-top: 5% !important;padding-bottom: 5% !important;}&#8221; el_class=&#8221;sat-banners&#8221;][vc_column css=&#8221;.vc_custom_1566904211389{padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/pages\/2246"}],"collection":[{"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/comments?post=2246"}],"version-history":[{"count":43,"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/pages\/2246\/revisions"}],"predecessor-version":[{"id":35095,"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/pages\/2246\/revisions\/35095"}],"wp:attachment":[{"href":"https:\/\/www.bspool.eu\/en\/wp-json\/wp\/v2\/media?parent=2246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}