{"id":3237,"date":"2019-08-22T09:31:24","date_gmt":"2019-08-22T07:31:24","guid":{"rendered":"https:\/\/www.bspool.eu\/sat\/"},"modified":"2026-03-03T12:14:11","modified_gmt":"2026-03-03T11:14:11","slug":"sat","status":"publish","type":"page","link":"https:\/\/www.bspool.eu\/fr\/sat\/","title":{"rendered":"SAT"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1587391186293{background-image: url(https:\/\/www.bspool.eu\/wp-content\/uploads\/2019\/08\/banner-sat.jpg?id=875) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;banner banner-sat&#8221;][vc_column][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Service d&#8217;assistance<br \/>\ntechnique (SAT)&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1588758192158{margin-bottom: 20px !important;}&#8221;][vc_column_text el_class=&#8221;text&#8211;white&#8221;]<\/p>\n<p style=\"text-align: center;\">Comment pouvons-nous vous aider?<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;306&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; image_content_width=&#8221;50px&#8221; el_class=&#8221;banner-icon-scroll&#8221; link=&#8221;#content&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;content&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1568732945996{margin-top: 30px !important;padding-top: 5% !important;padding-bottom: 5% !important;}&#8221; el_class=&#8221;sat-banners&#8221;][vc_column css=&#8221;.vc_custom_1566904211389{padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father col=&#8221;custom-banner&#8211;column&#8221;][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6438&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6442&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Demande de r\u00e9paration&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;T\u00e9l\u00e9chargez le formulaire de demande de r\u00e9paration et suivez la proc\u00e9dure indiqu\u00e9e.&#8221; link=&#8221;url:%23solicitud|||&#8221; css=&#8221;.vc_custom_1649844423149{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6406&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6410&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Carte du SAT&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Trouvez le Service d&#8217;Assistance Technique le plus proche et ses donn\u00e9es de contact.&#8221; link=&#8221;url:%23mapa|||&#8221; css=&#8221;.vc_custom_1649844463082{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6398&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6402&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Contact par Skype&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Contactez via Skype un de nos techniciens pour r\u00e9pondre \u00e0 vos questions.&#8221; link=&#8221;url:%23skype|||&#8221; css=&#8221;.vc_custom_1649844456460{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father col=&#8221;custom-banner&#8211;column&#8221;][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6422&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6426&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;Manuels des \u00e9quipements&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Acc\u00e9dez aux manuels des \u00e9quipements et aux vid\u00e9os d&#8217;installation.&#8221; link=&#8221;url:%23manuales|||&#8221; css=&#8221;.vc_custom_1649844486206{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6430&#8243; image_width=&#8221;full&#8221; hover_image_id=&#8221;6434&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;FAQ&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;Trouvez les r\u00e9ponses aux principales questions pos\u00e9es sur les \u00e9quipements.&#8221; link=&#8221;url:%23faqs|||&#8221; css=&#8221;.vc_custom_1649844504235{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father][vc_custom_banner_son col=&#8221;custom-banner-item&#8211;column&#8221; align=&#8221;custom-banner-item&#8211;center&#8221; image_id=&#8221;6414&#8243; image_width=&#8221;95px&#8221; hover_image_id=&#8221;6418&#8243; hover_bg_color=&#8221;#002642&#8243; hover_text_color=&#8221;#ffffff&#8221; title=&#8221;R\u00e9solution des probl\u00e8mes&#8221; title_tag=&#8221;h3&#8243; subtitle=&#8221;D\u00e9couvrez comment r\u00e9soudre vos probl\u00e8mes informatiques de mani\u00e8re plus pratique.&#8221; link=&#8221;url:%23solucion|||&#8221; css=&#8221;.vc_custom_1649844531070{margin-bottom: 30px !important;}&#8221;][\/vc_custom_banner_father][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;solicitud&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;md-flex&#8221; css=&#8221;.vc_custom_1568732910518{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #d5e7f8 !important;}&#8221; el_id=&#8221;solicitud&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; row_content_width=&#8221;container&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;6446&#8243; img_size=&#8221;full&#8221; image_svg=&#8221;yes&#8221; css=&#8221;.vc_custom_1649844545571{margin-bottom: 0px !important;}&#8221; image_content_width=&#8221;240px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Demande de r\u00e9paration&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1588758560842{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;DEMANDEZ LA R\u00c9PARATION D&#8217;UN \u00c9QUIPEMENT&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1588758569990{margin-bottom: 20px !important;}&#8221;][vc_column_text]T\u00e9l\u00e9chargez le formulaire de demande de r\u00e9paration des \u00e9quipement (RMA) et suivez la proc\u00e9dure indiqu\u00e9e pour formaliser l&#8217;envoi de l&#8217;\u00e9quipement.[\/vc_column_text][vc_single_image image=&#8221;6450&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; link=&#8221;https:\/\/www.bspool.eu\/wp-content\/uploads\/2023\/05\/RMA_ESP-ENG_REV5.pdf&#8221; image_content_width=&#8221;45px&#8221; css=&#8221;.vc_custom_1685365716744{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;sm-flex&#8221; css=&#8221;.vc_custom_1567770568657{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #d5e7f8 !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1567770608002{margin-bottom: 15px !important;}&#8221;][vc_column_inner][vc_single_image image=&#8221;6446&#8243; img_size=&#8221;full&#8221; image_svg=&#8221;yes&#8221; css=&#8221;.vc_custom_1649844566706{margin-bottom: 0px !important;}&#8221; image_content_width=&#8221;56px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Demande de r\u00e9paration&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1588758593632{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;DEMANDEZ LA R\u00c9PARATION D&#8217;UN \u00c9QUIPEMENT&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1588758606104{margin-bottom: 20px !important;}&#8221;][vc_column_text]T\u00e9l\u00e9chargez le formulaire de demande de r\u00e9paration des \u00e9quipement (RMA) et suivez la proc\u00e9dure indiqu\u00e9e pour formaliser l&#8217;envoi de l&#8217;\u00e9quipement.[\/vc_column_text][vc_single_image image=&#8221;6450&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; link=&#8221;https:\/\/www.bspool.eu\/wp-content\/uploads\/2020\/05\/RMA_ESP-ENG.pdf&#8221; image_content_width=&#8221;30px&#8221; css=&#8221;.vc_custom_1649844576872{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;mapa&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column css=&#8221;.vc_custom_1565167632521{padding-top: 0px !important;}&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1565164237623{padding-right: 0px !important;padding-left: 0px !important;background-color: #002642 !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1565167643483{padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1567165773426{margin-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"embed--responsive\"><iframe loading=\"lazy\" style=\"max-width: 100%;\" src=\"https:\/\/www.google.com\/maps\/d\/embed?mid=1wZfX97axY0bb-kp16hmhNp8-oCY&amp;hl=es\" width=\"780\" height=\"480\"><\/iframe><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1567771096555{padding-top: 15% !important;padding-right: 15% !important;padding-bottom: 15% !important;padding-left: 15% !important;}&#8221;][vc_custom_heading text=&#8221;Carte du SAT&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1588758636006{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Trouvez le SAT le plus<br \/>\nproche de chez vous&#8221; font_container=&#8221;tag:h3|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1588758652340{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;skype&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;md-flex&#8221; 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font_container=&#8221;tag:h3|font_size:33px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1588758678940{margin-bottom: 20px !important;}&#8221;][vc_image_list_father][vc_image_list_son image_id=&#8221;6402&#8243; image_width=&#8221;26px&#8221; title=&#8221;sat@bsvelectronic.com&#8221; title_width=&#8221;&#8221; link=&#8221;url:skype%3Asat%40bsvelectronic.com%3Fcall|||&#8221;][\/vc_image_list_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1569510097754{padding-top: 0px !important;padding-left: 23% !important;}&#8221;][vc_custom_heading text=&#8221;Skype International&#8221; font_container=&#8221;tag:h3|font_size:33px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1588758691052{margin-bottom: 20px !important;}&#8221;][vc_image_list_father][vc_image_list_son image_id=&#8221;6402&#8243; image_width=&#8221;26px&#8221; title=&#8221;satexport@bsvelectronic.com&#8221; title_width=&#8221;&#8221; link=&#8221;url:skype%3Asatexport%40bsvelectronic.com%3Fcall|||&#8221;][\/vc_image_list_father][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner css=&#8221;.vc_custom_1567163317341{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Heures de bureau&#8221; font_container=&#8221;tag:h3|font_size:30px|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 700;&#8221; css=&#8221;.vc_custom_1588758707620{margin-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Lundi \u00e0 jeudi: 8h &#8211; 13h 30 et 15h &#8211; 18h<br \/>\nVendredi: 7h &#8211; 15h&#8221; font_container=&#8221;tag:h3|font_size:24px|text_align:center|line_height:35px&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1589362042511{margin-bottom: 20px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; row_responsive=&#8221;d&#8211;none d&#8211;sm-flex&#8221; css=&#8221;.vc_custom_1567771115605{padding-top: 40px !important;padding-bottom: 40px !important;background-color: #a1e4f2 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567770988396{padding-top: 0px !important;}&#8221; offset=&#8221;vc_hidden-lg&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner css=&#8221;.vc_custom_1567163317341{padding-top: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Contact par Skype&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1588758757397{margin-bottom: 20px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1567772271441{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Skype National&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; 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title_width=&#8221;&#8221; link=&#8221;url:skype%3Asatexport%40bsvelectronic.com%3Fcall|||&#8221;][\/vc_image_list_father][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1567772276668{padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Heures de bureau&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 700;&#8221; css=&#8221;.vc_custom_1588758787492{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Lundi \u00e0 jeudi: 8h &#8211; 13h 30 et 15h &#8211; 18h<br \/>\nVendredi: 7h &#8211; 15h&#8221; font_container=&#8221;tag:h3|font_size:16px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;font-weight: 400;&#8221; css=&#8221;.vc_custom_1589362832697{margin-bottom: 20px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;manuales&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;container&#8221; 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font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_image_list_father][vc_image_list_son image_id=&#8221;6450&#8243; image_width=&#8221;26px&#8221; image_align=&#8221;imagelist-figure&#8211;order&#8221; title=&#8221;Manuel BSLINK&#8221; link=&#8221;url:https%3A%2F%2Fwww.bspool.eu%2Fwp-content%2Fuploads%2F2026%2F03%2FBSLINK-Manual-usuario-Users-manual.pdf||target:%20_blank|&#8221;][\/vc_image_list_father][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;faqs&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1567163252920{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #d5e7f8 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567163342697{padding-top: 0px !important;}&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;FAQs&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Trouvez les r\u00e9ponses aux principales questions relatives aux \u00e9quipements.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; el_class=&#8221;container tabs-bspool&#8221; css=&#8221;.vc_custom_1567167023053{margin-bottom: 0px !important;}&#8221;][vc_tta_section title=&#8221;Pour quelle raison l&#8217;eau a-t-elle un aspect verd\u00e2tre ou brun\u00e2tre? Comment le r\u00e9soudre?&#8221; tab_id=&#8221;1567161135985-06c64cd7-1d2b&#8221;][vc_column_text]\u00c0 la pr\u00e9sence excessive d&#8217;ions m\u00e9talliques, lesquels se colorent en ajoutant du d\u00e9sinfectant. Il convient de contr\u00f4ler le pH, en le r\u00e9glant entre 7,2 et 7,8. Effectuez une super \u00e9lectrolyse et un brossage des parois et du fond de la piscine.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u00c0 quoi est due la forte odeur \u00e0 chlore et les d\u00e9mangeaisons des yeux? Quelle est la solution \u00e0 ce probl\u00e8me?&#8221; tab_id=&#8221;1567161136044-a799e2c6-b997&#8243;][vc_column_text]\u00c0 la pr\u00e9sence excessive de chlore combin\u00e9, c&#8217;est-\u00e0-dire aux chloramines et aux mati\u00e8res organiques. il convient de r\u00e9gler le pH entre 7,2 et 7,8, de mesure le chlore libre (m\u00e9thode DPD) et d&#8217;effectuer une \u00e9lectrolyse de choc.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Une piscine d\u00e9sinfect\u00e9e peut-elle perdre le chlore apr\u00e8s filtration de l&#8217;eau?&#8221; tab_id=&#8221;1567163055922-0fce94f4-3c39&#8243;][vc_column_text]Non, le chlore n&#8217;est pas perdu. Si le filtre est sale, c&#8217;est-\u00e0-dire qu&#8217;il a une teneur en mati\u00e8res organiques \u00e9lev\u00e9e, cela diminuera la quantit\u00e9 de chlore en passant par le filtre car le chlore r\u00e9agit avec les mati\u00e8res organiques pr\u00e9sentes dans le filtre.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u00c0 quelle fr\u00e9quence doit-on proc\u00e9der \u00e0 l&#8217;\u00e9lectrolyse de l&#8217;eau d&#8217;une piscine si elle n&#8217;est pas souvent utilis\u00e9e ?&#8221; tab_id=&#8221;1567163070412-987a5316-2e9d&#8221;][vc_column_text]Il convient de contr\u00f4ler le chlore libre (m\u00e9thode DPD) et le pH pour observer si les valeurs sont celles \u00e9tablies par la l\u00e9gislation. Elles doivent \u00eatre corrig\u00e9es si elles sont diff\u00e9rentes \u00e0 celles pr\u00e9vues.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Qu&#8217;est-ce qui provoque la formation du calcaire? Comment le r\u00e9soudre?&#8221; tab_id=&#8221;1567163086434-7410b577-748c&#8221;][vc_column_text]\u00c0 une eau dure et avec un pH \u00e9lev\u00e9, aussi le calcaire devient visible et pr\u00e9cipite. Il faut proc\u00e9der \u00e0 une floculation. Il faut arr\u00eater le filtre et laisser d\u00e9canter les mati\u00e8res solides de la piscine. Apr\u00e8s 24 heures, il faut passer le nettoyeur de piscine. Il faut ajuster le pH entre 7,2 et 7,8 et poursuivre le traitement habituel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Qu&#8217;est-ce qui provoque la formation d&#8217;algues dans l&#8217;eau? Comment le r\u00e9soudre?&#8221; tab_id=&#8221;1567163100043-6cd9fe29-d6c8&#8243;][vc_column_text]La quantit\u00e9 d&#8217;algicide est insuffisante et\/ou la quantit\u00e9 de nutriments (phosphates) qui facilitent la croissance des algues peut \u00eatre excessive. Il convient de nettoyer le filtre \u00e0 contre-courant et \u00e9liminer les algues par brossage. Puis il faut ajuster le pH et proc\u00e9der \u00e0 un traitement choc. Il est n\u00e9cessaire d&#8217;ajouter un floculant et filtrer pendant deux jours. Il faut ensuite ajouter une double quantit\u00e9 d&#8217;algicide.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Comment une forte alcalinit\u00e9 affecte-t-elle la piscine?&#8221; tab_id=&#8221;1567163116507-91a1047f-aa81&#8243;][vc_column_text]Une alcalinit\u00e9 sup\u00e9rieure \u00e0 225 mg\/l rendra difficile la stabilit\u00e9 du pH et produira de la corrosion dans les installations. L&#8217;eau prendra une couleur verte qui provoquera une irritation des yeux. Pour r\u00e9soudre ce probl\u00e8me, il faut ajouter de l&#8217;acide chlorhydrique ou du bisulfite de sodium.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Comment une faible alcalinit\u00e9 affecte-t-elle la piscine?&#8221; tab_id=&#8221;1579622369860-8e96bd24-966d&#8221;][vc_column_text]Une alcalinit\u00e9 inf\u00e9rieure \u00e0 75 mg\/l rend difficile la stabilit\u00e9 du pH. Elle est produite par les caract\u00e9ristiques de l&#8217;eau d&#8217;alimentation ou de remplissage et par les ajouts de produits chimiques. Pour r\u00e9soudre ce probl\u00e8me, il faut ajouter du bicarbonate de sodium ou du carbonate de sodium \u00e0 l&#8217;eau de la piscine.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row el_id=&#8221;solucion&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1567165402609{padding-top: 5% !important;padding-bottom: 5% !important;background-color: #a1e4f2 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1567163342697{padding-top: 0px !important;}&#8221;][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Solution des probl\u00e8mes&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]D\u00e9couvrez comment r\u00e9soudre vos probl\u00e8mes avec les \u00e9quipements de la mani\u00e8re la plus pratique.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;0&#8243; el_class=&#8221;container tabs-bspool&#8221; css=&#8221;.vc_custom_1567167027236{margin-bottom: 0px !important;}&#8221;][vc_tta_section title=&#8221;Avertissement &#8220;Manque de sel&#8220;&#8221; tab_id=&#8221;1567165328089-0d091210-0142&#8243;][vc_column_text]V\u00e9rifiez le niveau de sel et en ajouter si n\u00e9cessaire. Le sel recommand\u00e9 est de <strong>4 g\/l<\/strong> pour les piscines priv\u00e9es et de <strong>5 g\/l<\/strong> pour les piscines commerciales publiques.<\/p>\n<p>V\u00e9rifiez l&#8217;absence d&#8217;incrustations calcaires, si c&#8217;est le cas, nettoyez la cellule.<\/p>\n<p>V\u00e9rifiez les heures de fonctionnement. Si cela d\u00e9passe les trois-quart des parties de la dur\u00e9e de vie utile, vous devez penser \u00e0 la remplacer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Avertissement &#8220;Trop de sel&#8220;&#8221; tab_id=&#8221;1567165586665-190ee52f-4d22&#8243;][vc_column_text]Il y a trop de sel dans l&#8217;eau. Cela n&#8217;affecte pas le fonctionnement ou la dur\u00e9e de vie utile de la cellule.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Avertissement &#8220;Nettoyage&#8220;&#8221; tab_id=&#8221;1567165586066-a33216f7-01bc&#8221;][vc_column_text]L&#8217;\u00e9quipement a \u00e9t\u00e9 mis en mode nettoyage pour optimiser la cellule. Rien ne doit \u00eatre fait. Lorsque le cycle est termin\u00e9, il revient au fonctionnement normal \u00e9tabli.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Alarme &#8220;Temp\u00e9rature&#8220;&#8221; tab_id=&#8221;1567165585272-6a957a87-9117&#8243;][vc_column_text]L&#8217;\u00e9quipement a une temp\u00e9rature int\u00e9rieure excessive. Lorsque la temp\u00e9rature baisse, il revient automatiquement au fonctionnement normal. Essayez de placer l&#8217;\u00e9quipement dans des endroits ventil\u00e9s ou expos\u00e9s aux courants d&#8217;air.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Valeur de temp\u00e9rature clignotante&#8221; tab_id=&#8221;1567165578626-0e0a3c54-3334&#8243;][vc_column_text]La valeur de la temp\u00e9rature de l&#8217;eau est inf\u00e9rieure \u00e0 15\u00baC. Si vous le souhaitez, vous pouvez arr\u00eater l&#8217;\u00e9quipement et utiliser une m\u00e9thode d&#8217;hibernation afin que la cellule ne s&#8217;use pas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Alarme &#8220;Pas de d\u00e9bit&#8220;&#8221; tab_id=&#8221;1580229363679-96380624-8a34&#8243;][vc_column_text]Cette situation peut \u00eatre due \u00e0 un manque de circulation de l&#8217;eau dans le bassin ou \u00e0 un exc\u00e8s de gaz dans la cellule \u00e9lectrolytique. Cela peut \u00eatre produit par l&#8217;arr\u00eat de la pompe. V\u00e9rifiez l&#8217;installation.<\/p>\n<p>Cela peut \u00e9galement \u00eatre d\u00fb au fait que le c\u00e2ble blanc n&#8217;est pas correctement plac\u00e9 dans la cellule et dans l&#8217;\u00e9quipement. Cela peut \u00e9galement r\u00e9sulter d&#8217;incrustations dans le capteur. Il convient de nettoyer la cellule et de v\u00e9rifier \u00e0 nouveau.<\/p>\n<p>Cette alarme peut \u00eatre d\u00e9clench\u00e9e si la cellule est \u00e9puis\u00e9e. V\u00e9rifiez qu&#8217;elle n&#8217;a pas atteint la fin de sa dur\u00e9e de vie utile.<\/p>\n<p>V\u00e9rifiez que la fonction &#8220;FLOW SWITCH&#8221; n&#8217;est pas activ\u00e9e dans le menu de configuration.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Alarme &#8220;Circuit ouvert&#8220;&#8221; tab_id=&#8221;1580229363126-a29df563-622c&#8221;][vc_column_text]V\u00e9rifiez que la cellule est bien connect\u00e9e \u00e0 l&#8217;int\u00e9rieur de l&#8217;\u00e9quipement et dans la cellule elle-m\u00eame.<\/p>\n<p>V\u00e9rifiez aussi la circulation de l&#8217;eau et la teneur en sel recommand\u00e9e (4 gr\/l).<\/p>\n<p>Cela peut \u00e9galement arriver si la cellule est \u00e9puis\u00e9e. V\u00e9rifiez qu&#8217;elle n&#8217;a pas atteint la fin de sa dur\u00e9e de vie utile.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Alarme &#8220;Court-circuit&#8220;&#8221; tab_id=&#8221;1580229362458-61047662-649f&#8221;][vc_column_text]Cette situation peut \u00eatre due \u00e0 une mauvaise connexion de la cellule ou \u00e0 la pr\u00e9sence d&#8217;un corps m\u00e9tallique \u00e0 l&#8217;int\u00e9rieur. Une calcification extr\u00eame peut aussi causer un court-circuit.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Alarme pour &#8220;Erreur CL&#8220;&#8221; tab_id=&#8221;1580229360912-a311feed-2fa8&#8243;][vc_column_text]Cette situation est due au fait que la valeur du potentiel de Redox n&#8217;a pas boug\u00e9 depuis deux heures. L&#8217;\u00e9quipement interpr\u00e8te qu&#8217;il y a un probl\u00e8me dans la sonde, qu&#8217;elle est mal connect\u00e9e ou \u00e9puis\u00e9e. Il se peut aussi qu&#8217;il y ait un probl\u00e8me dans l&#8217;eau. Dans ce cas, les valeurs incorrectes doivent \u00eatre analys\u00e9es et corrig\u00e9es.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Alarme &#8220;pH erreur&#8220;&#8221; tab_id=&#8221;1580229347210-465e936c-764b&#8221;][vc_column_text]Cette alarme est due \u00e0 ce que la valeur du pH a \u00e9t\u00e9 immobile pendant deux heures. L&#8217;\u00e9quipement interpr\u00e8te qu&#8217;il y a un probl\u00e8me dans la sonde qui est mal connect\u00e9e ou \u00e9puis\u00e9e. Il se peut aussi que le bidon d&#8217;acide soit vide. Cette alarme se r\u00e9initialise en appuyant sur OK.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1587391186293{background-image: url(https:\/\/www.bspool.eu\/wp-content\/uploads\/2019\/08\/banner-sat.jpg?id=875) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;banner banner-sat&#8221;][vc_column][vc_row_inner row_content_width=&#8221;container&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Service d&#8217;assistance technique (SAT)&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1588758192158{margin-bottom: 20px !important;}&#8221;][vc_column_text el_class=&#8221;text&#8211;white&#8221;] Comment pouvons-nous vous aider? [\/vc_column_text][vc_single_image image=&#8221;306&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; image_svg=&#8221;yes&#8221; image_content_width=&#8221;50px&#8221; el_class=&#8221;banner-icon-scroll&#8221; link=&#8221;#content&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=&#8221;content&#8221;][vc_column css=&#8221;.vc_custom_1568732956967{padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_content_width=&#8221;container&#8221; css=&#8221;.vc_custom_1568732945996{margin-top: 30px !important;padding-top: 5% !important;padding-bottom: 5% !important;}&#8221; el_class=&#8221;sat-banners&#8221;][vc_column css=&#8221;.vc_custom_1566904211389{padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_custom_banner_father [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/pages\/3237"}],"collection":[{"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/comments?post=3237"}],"version-history":[{"count":43,"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/pages\/3237\/revisions"}],"predecessor-version":[{"id":35099,"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/pages\/3237\/revisions\/35099"}],"wp:attachment":[{"href":"https:\/\/www.bspool.eu\/fr\/wp-json\/wp\/v2\/media?parent=3237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}